Privacy Policy

Terroir & Us Tours

1. Introduction

Terroir & Us Tours respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you book or participate in our tours.

2. Information We Collect

When you book a tour, we may collect the following personal information:

  • Name and contact details (email, phone number)

  • Payment information (processed securely via Setmore and Stripe)

  • Special requirements or health information relevant to participation

  • Feedback or communication you provide to us

3. How We Use Your Information

We use your personal information to:

  • Confirm and manage your bookings

  • Communicate tour details, updates, or changes

  • Provide a safe and enjoyable experience, including considering health or accessibility needs

  • Send occasional promotional material (only if you have opted in)

4. Sharing Information

  • We do not sell or trade your personal information.

  • Your information may be shared with trusted third parties only to the extent necessary to provide our services (e.g., payment processors).

  • We may disclose information if required by law or to protect the safety of guests or staff.

5. Data Storage & Security

  • Your information is stored securely and only accessible to authorised staff.

  • We take all reasonable steps to protect personal information from misuse, loss, or unauthorised access.

  • Payment information is handled through secure, certified payment providers and is not stored on our servers.

6. Your Rights

  • You have the right to request access to your personal information, correct errors, or ask for deletion where applicable.

  • You may unsubscribe from marketing communications at any time.

7. Cookies & Website Use

  • Our website may use cookies to improve your browsing experience. These do not store personal information and can be managed through your browser settings.

8. Changes to This Policy

  • Terroir & Us Tours may update this Privacy Policy from time to time. Any changes will be published on our website.

9. Contact

For questions about this Privacy Policy or your personal information, please contact:
Terroir & Us Tours
Phone: 021 479 637
Email: terroir.and.us@outlook.co.nz